Privacy Policy &
Medical Disclaimer

Collection of Information

We may collect personal information that you voluntarily provide when interacting with our website, including but not limited to:

• Full name
• Contact number
• Email address
• Date of birth
• Nationality
• Medical or health-related information submitted through enquiry or appointment forms
• Information provided during consultations, registrations, or service requests

In addition, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data and analytics
• Cookies and related technologies

Purpose of Information Collection

The information collected may be used for the following purposes:

• To respond to enquiries and appointment requests
• To provide healthcare, wellness, and administrative services
• To communicate with patients and prospective patients
• To improve the functionality, security, and performance of our website
• To maintain medical and administrative records
• To comply with legal, regulatory, and professional obligations
• To conduct internal analysis and service improvement initiatives

Confidentiality of Health Information

RGWC recognizes the sensitive nature of medical and health-related information. Any health information submitted through this website or provided to RGWC will be handled with appropriate confidentiality and security measures.

Access to such information will be limited to authorized personnel and healthcare professionals who require the information to provide services, facilitate appointments, or fulfil operational and legal obligations.

Disclosure of Information

RGWC does not sell, rent, or trade personal information to third parties. Information may be disclosed only where necessary to:

• Authorized healthcare practitioners involved in your care
• Service providers supporting website operations and administrative functions
• Regulatory authorities, government agencies, or law enforcement bodies where required by law
• Professional advisers including legal, financial, and compliance consultants
• Any other party where disclosure has been expressly authorized by the individual concerned

Data Security

RGWC implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect all information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure. Users acknowledge and accept the inherent security risks associated with online communications.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience, understand visitor behaviour, and improve website functionality.

Users may choose to disable cookies through their browser settings; however, certain website features may not function properly as a result.

Third-Party Websites

This website may contain links to external websites operated by third parties. RGWC is not responsible for the content, privacy practices, security measures, or policies of any third-party websites.

Users are encouraged to review the privacy policies of external websites before providing personal information.

Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, comply with applicable laws and regulations, resolve disputes, and enforce our agreements.

Individual Rights

Subject to applicable laws and regulations, individuals may request:

• Access to their personal information
• Correction of inaccurate or incomplete information
• Withdrawal of consent where applicable
• Deletion of personal information where legally permissible
• Information regarding the use and disclosure of their personal data

Requests may be submitted using the contact details provided below.

Amendments

RGWC reserves the right to amend, modify, or update this Privacy Policy at any time without prior notice. Any revisions will become effective upon publication on this website.

Contact Information

For questions regarding this Privacy Policy or the handling of personal information, please contact:

No Medical Advice

The content presented on this website is not intended to constitute, replace, or substitute professional medical advice, diagnosis, treatment, or clinical judgement.

Users should not rely upon any information contained on this website as a substitute for consultation with a qualified physician or licensed healthcare professional.

Professional Consultation Required

Healthcare decisions should always be made in consultation with appropriately qualified medical practitioners.

Individuals experiencing medical symptoms, health concerns, or medical emergencies should seek prompt professional medical attention and should not delay obtaining medical advice based on information found on this website.

No Doctor-Patient Relationship

Accessing this website, submitting enquiries, downloading materials, or communicating through website forms does not establish a doctor-patient relationship between the user and Royal Group Wellness Center or any of its healthcare professionals.

A doctor-patient relationship is established only following formal registration, assessment, and acceptance by RGWC healthcare practitioners.

Treatment Information and Outcomes

Descriptions of medical treatments, wellness therapies, preventive healthcare services, regenerative medicine procedures, genetic testing, intravenous therapies, photobiomodulation, stem cell therapies, exosome therapies, peptide therapies, nutritional interventions, and other healthcare services are provided for informational purposes only.

Treatment suitability, expected outcomes, risks, and benefits vary between individuals and must be assessed by qualified healthcare professionals.

No representation, warranty, or guarantee is made regarding specific outcomes, results, or benefits arising from any treatment or service.

Accuracy of Information

While RGWC endeavors to ensure that information published on this website is accurate and current, medical knowledge and clinical practices continue to evolve.

RGWC does not warrant that all information contained on this website is complete, accurate, current, or free from error.

Third-Party Content and External Links

This website may contain links to third-party websites, publications, resources, or external content for informational purposes.

RGWC does not endorse, control, or assume responsibility for any information, products, services, or opinions expressed on third-party websites.

Limitation of Liability

To the fullest extent permitted by applicable law, Royal Group Wellness Center, its directors, officers, physicians, employees, consultants, affiliates, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the use of, reliance upon, or inability to use information contained on this website.

Acceptance of Terms

By accessing and using this website, users acknowledge and agree to the terms of this Medical Disclaimer and accept full responsibility for their use of the information provided.

If you do not agree with these terms, you should discontinue use of the website immediately.